OPERATIONS ANALYST

Firm Name
Marin County Transit District
Firm Location
San Rafael, CA
Firm Website
http://www.marintransit.org/jobs.html

Description

The Operations Analyst would be responsible for monitoring fixed route bus and paratransit operations and act as a liaison between the District and the four service providers currently
under contract to Marin Transit. This position would provide the “eyes and ears” for the District
and coordinate activity between the contractors’ operations teams, the District planning and
capital development teams, the Travel Navigators mobility management team, and the bus
riding passengers. This position would also support coordination with the local jurisdictions and
other transit providers in the County. This position would work closely with the District’s service contractors and identify actions needed to improve overall service quality.

Typical duties may include:
• General oversight of contracted service providers to ensure service is delivered as designed, including:
o Ongoing monitoring of fixed route services for schedule adherence, missed trips, driver courtesy, vehicle cleanliness, etc.
o Ongoing monitoring of yellow school bus services
o Ongoing monitoring of paratransit and mobility management services for missed trips, denials, on-time performance, passenger ride times, etc.
• Bus stop monitoring
. Working with Marin Transit’s capital team to:
o Identify where updated passenger information is needed, including sign blades, rider panels, and temporary stop notices
o Monitor performance of real-time passenger information signs
• Support and assistance for contractors including:
o Equipment monitoring and data reporting, including fareboxes, Clipper, headsigns, and AVL equipment (as needed by contractors)

Candidate must have a strong interest in public transportation, have strong communication
skills, and be comfortable with technology including use of social media. The ability to speak and
write in Spanish is highly desirable.

Operations
Analyst: Two (2) years of professional experience in transit planning.

Knowledge of:
• Transit operations including fixed route and paratransit
• Transit service planning including scheduling and service design
• Outreach techniques including use of social media

For an application, please visit http://www.marintransit.org/jobs.html and click “Employment
Application”. Submit the completed application, a resume, cover letter and supplemental questionnaire in pdf format to hr@marintransit.org or mail to Marin Transit, Attention HR, 711
Grand Ave, Suite 110, San Rafael, CA, 94901.

If you have questions about this job, the hiring process, or Marin Transit’s benefit package, please
email Holly Lundgren at hlundgren@marintransit.org.

Job Details

Job Type
Permanent
Paid Y/N
Paid

Contact Information

Contact Name
Holly Lundgren
Contact Email
hlundgren@marintransit.org