Support for Researchers

This position is to provide Tier One and Tier Two end-user support for research teams that use Research Computing’s clusters, storage environments, and services. Key duties include: responding via email (and Service Now web client) to customer requests for advanced support; reviewing, writing, and updating technical documentation and training materials; and interacting with students and faculty one-on-one or in small groups to provide assistance and support. Opportunities for teaching short training courses and providing advanced support and analysis are available as suitable to applicant’s skills and Research Computing needs.

Experience using and troubleshooting application and end-user experiences in a multi-user Linux research cluster environment is a plus, as is experience with job schedulers such as SLURM and familiarity with the LINUX operating system. Motivation, organization, patience, and demonstrated outstanding written and oral communication skills are required. Good soft skills and a customer focused attitude are essential. Experience providing customer support in an academic research environment comparable to UNC is a plus.