Credit Union Facilities Manager

Self-Help is seeking a Credit Union Facilities Manager to join our team in Chicago. This person will administer facility policies and procedures to ensure a well-managed, well-maintained, and secure Self-Help Federal Credit Union branch network across the Midwest region with the goal of providing a safe, enjoyable staff and member experience. Find out more at https://bit.ly/3k5vgw3

Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided more than $9.3 billion in financing to over 175,700 families, families, individuals and businesses. We help drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. Through our credit union network, Self-Help serves more than 167,000 people in California, Florida, Illinois, North Carolina, South Carolina, Virginia, and Wisconsin. Learn more at www.self-help.org, www.self-helpfcu.org and www.responsiblelending.org.

Requisition Number: CREDI01580

Role Overview:

Self-Help is seeking a Credit Union Facilities Manager to join our team in Chicago.  As a member of the Self-Help Federal Credit Union facilities team, the SHFCU Facilities Manager will support the effective administration of facility policies and procedures to ensure a well-managed, well-maintained and secure Self-Help Federal Credit Union branch network across the Midwest region with the goal of providing a safe, enjoyable staff and member experience.  This position will also support the Real Estate Team’s Midwestern commercial real estate projects.

Essential Responsibilities:

• Oversee the day-to-day facility performance of the credit union branches currently located in Chicago and Milwaukee.
• Maintain a property management system to include a work order request system, assignment and tracking tasks with third party vendors and then close-out of work tasks at completion.
• Establish and maintain processes and procedures for SHFCU branch staff regarding facilities needs and requests.
• Lead small branch re-fresh projects to include building a scope of work, budget creation, and project oversight. Small projects typically include new finishes, carpet, paint and furniture.
• Assist with preparation of annual branch facility maintenance budgets.
• Perform regular branch facility assessments to include buildings, grounds, security, life/fire safety and building systems.
• Manage third party vendors on a regional basis for mechanical systems, landscaping/snow removal, janitorial, life/fire safety, etc.
• Support the project manager for larger-scale construction and renovation projects in the Midwest.
• Support banking equipment managers with banking equipment installations and projects, as needed.
• Responsible for the overall property management of assigned commercial properties including responding to tenant requests, property inspections, move ins and move outs, and assisting Directors, Leasing and Property & Asset Management (Durham-based), as needed.
  • Serve as tenants’ (including SHFCU branch) primary point of contact for property-related issues. This includes working with the Durham-based Property Management staff in receiving and entering tenant work requests in work order system, promptly responding to tenants’ needs, and facilitating communication with tenants and maintenance vendors through completion and close out of all tenant requests.
  • Serve as the primary local contact when performing work on leasable suites, including showing suites to prospective tenants and being available for vendors renovating suites as needed, at direction of the Directors, Leasing and Property & Asset Management.
  • Coordinate and direct new tenant move-ins and move outs, including make ready of spaces, tenant signage, new tenant welcome letter and orientation, receipt and return of security deposits and certificates of insurance. Work directly with Leasing Manager to ensure smooth and consistent transition of space to and from tenants.
  • Work effectively with the SHFCU Accounting Administrator and Finance and Accounting team to process vendor invoices.
  • Obtain certificates of insurance or waivers from contractors, suppliers and other third parties, assure adherence to safety requirements pertinent to property visitors, tenants and employees. Provide incident report and post-accident follow-up, including reporting, investigation and liaison for insurance, legal and incident prevention purposes.
• Communicate issues/decisions impacting assets, branch security and member experience.
• Track and monitor leasing agreements on leased facilities.
• Support facilities team in branch equipment ordering, installation and vendor payments.
• Assist with special projects.
• Make regular visits to properties to perform routine building inspections and meet with branch staff/tenants.
• Perform other duties as may be deemed necessary.

Credentials, Experience and Skills:

• Minimum of 4 years related professional experience including direct facility/construction management. Project Management experience desirable.
• Bachelor’s degree or equivalent combination of education and relevant work experience preferred.
• Retail banking and/or tenant management experience desired.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Demonstrated knowledge of building systems and/or facilities management.
• Proficient in Microsoft Office to include Excel (pivot tables), dashboards, budgeting, etc.
• Ability to work independently with minimal supervision.
• Ability to multitask and adapt to changing priorities.
• Good communication and customer service skills.
• Keen attention to details and results driven.
• Ability and willingness to travel approximate 10-20% and to work overtime, as needed.
• Valid driver’s license.