Homeless Programs Coordinator (Re-posted)

The Orange County Housing and Community Services Department has an opening for a Homeless Programs Coordinator. This is a time-limited, benefited position. An employee of this class serves as a program coordinator to coordinate programs that assist persons who have experienced a housing crisis. Work involves supervising the work of the Housing Helpline/Coordinated Entry Housing, Street Outreach Peer Navigators and Rapid Rehousing staff, ensuring timely response is given, and coordinates the Rapid Rehousing and short-term rent assistance programs available through the CARES Act and other related programs. The Program Coordinator also coordinates community funding application processes and coordinates Continuum of Care activities.

Work is performed under the general supervision of the Homeless Program Manager with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures in the performance of duties, both in terms of planning and accomplishing work and in making decisions regarding client needs and requests. Supervision is a responsibility of this class. Does related work as required.

• This is a safety sensitive position and participation in the Drug and Alcohol Program is required. Background Check is required.

Examples of Essential Functions: Following are examples of typical work activities and responsibilities. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned.

• Coordinates the assigned housing programs and is responsible for effective program delivery; develops plans for accomplishing program objectives, staffing requirements, and allotment of funds to various program components.
• Performs record-keeping, reviews and evaluates program progress and needs, and participates in goal setting and program evaluation.
• Provides quality control of the various programs associated with homelessness by conducting file reviews of applicants and referrals.
• Provides coordination of the Continuum of Care to include funding processes, and meeting coordination to include agenda setting and meeting minutes.
• Provides supervision to the Street Outreach Peer Navigators, Coordinated Entry Housing Specialists and Rapid Rehousing Specialist, providing guidance and correction as needed; consults with coworkers to review clients’ progress, resolves problems and monitors quality of service.
• Ensures staff compliance with the Administrative Plan, HUD regulations, program requirements and standard operating procedures monitors production, quality control and data integrity of transactions completed.
• Plans and conducts meetings, training and other activities for staff members.
• Serves as technical resource to County staff, clients, and community organizations.
• Works closely with department staff and service providers to determine what housing programs are available and appropriate for clients.

Typical Qualifications:

• Thorough knowledge of federal, state and local laws, codes and policies concerning the provision of public assistance programs and their eligibility requirements, especially as they relate to housing and supportive services needed for housing stability.
• Thorough knowledge of interviewing procedures and practices, and skill in assessing and evaluating clients’ needs.
• Thorough knowledge of Street Outreach, Coordinated Entry and Rapid Rehousing evidence-based practices.
• Thorough knowledge of Continuum of Care and Emergency Solutions Grant funding regulations and guidelines.
• Thorough knowledge of HIPAA guidelines and the ability to maintain a high level of confidentiality when working with various records and reports containing personal and financial information.
• Good knowledge of current social, economic, affordable housing, homelessness, and health trends and services, and the ability to adapt trends to practical program applications and link clients with services needed.
• Good knowledge of best practices in housing and homeless services provision.
• Good knowledge of trauma-informed care and motivational interviewing.
• Skill in management and supervision, and the ability to coordinate and/or supervise the work of others.
• Skill in being customer-focused, adept at problem solving and working collaboratively with others.

MINIMUM QUALIFICATIONS
Graduation from a regionally accredited or recognized college or university with a Master’s Degree in Social and/or Political Science, Sociology, Urban Planning, Business Administration, Community Development, Counseling, Social Work or closely related field AND two (2) years’ experience including direct work experience or graduate level internship/coursework in housing or community development with a minimum of one (1) year of experience in supervision, leading teams or coordinating the work of others; OR

Prior experience working with individuals impacted by housing crises is strongly preferred.
Bilingual applicants are encouraged to apply.

SPECIAL REQUIREMENTS
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated. All offers of employment are conditional upon successful clearance of a background check and pre-employment drug testing. Employment cannot commence until the employee has been cleared.as been cleared.