Transit Operations Systems Planner

Division: Transit
Section/Unit: Program Delivery and Support, Transit Technology
Work Location: 1455 Market Street, 7th Floor, San Francisco, CA 94103
Work Schedule: Monday – Friday, 8:30AM – 5:30PM
Salary: 82,680.00 – $100,490.00/year

APPOINTMENT TYPE: Temporary Exempt, Full Time not to exceed three (3) years – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The Transit Technology group is a dynamic, fast-paced, and innovative team responsible for managing technology systems and developing technology projects to improve the quality of Muni service. The group has a strong collaborative culture and works in partnership with many adjacent units, especially the Agency’s IT department. The Transit Technology group represents the business needs of Transit to IT and helps IT project managers develop system requirements which reflect those needs. The group also assists Transit staff in configuring and utilizing the features of available technology systems to make transit service more efficient, reliable, safe, and comfortable for its approximately 750,000 daily customers.

POSITION DESCRIPTION:
Under the general direction of the Transit Technology Manager, the Transportation Planner II plans the procurement, development and maintenance of technology systems supporting transit operations. These systems include CAD (computer-aided dispatch), AVL (automatic vehicle location), ATCS (automatic train control system), video surveillance systems, farebox systems, radio communication systems and others. The Transportation Planner II will utilize the data sources generated by these systems to conduct creative, complex, and statistically significant data analysis resulting in meaningful reports and recommendations for system, service, or operational improvements. The position also works with the San Francisco Municipal Transportation Agency (SFMTA) Information Technology (IT) department to develop requirements for future system procurements.

The Transportation Planner II (Operations Systems Planner) supports the preparation and oversight of transit operations plans that maximize the use of existing or future technology systems and provide high-quality service for the riding public. In addition, The Transportation Planner II will prepare contingency plans which dictate the operational response to system outages. This position will be responsible for utilizing analytical methods to identify needs and generate actionable insights in support of Transit Operations and maintenance teams.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:

Documents operational needs which can be supported by the technology and in coordination with the Finance and Information Technology (FIT) division and develops a long term capital strategy for technology procurement supporting transit operations.
Develops lifecycle plans for technology systems essential to transit operations, including the Harris Radio System, the Conduent CAD/AVL System, the Video Surveillance System, and the Train Control System.
Develops and maintains capital plans for investment in technology systems which improve transit operations, works with funding agencies, grant administrators, and other capital planning staff to provide justification for funding, to include cost/benefit analyses, and assessments of operational effectiveness.
Works with managers and staff to develop requirements for new technology systems and represents the business to IT staff, vendors, and/or project teams.
Develops and/or modifies operational plans, policies and procedures to utilize technology systems to assist daily transit operations.
Assists with adoption and integration of technology systems through transit operations work processes such as developing training manuals, and Standard Operating Procedures (SOPs).
Supports operational staff and works with IT and the vendor to resolve issues with technology systems, managing configuration changes, and monitoring system status.
Develops operations management tools as needed, using Python or other scripting languages, to simplify work processes and improve the quality of transit datasets.
Performs analysis of data generated from operations systems and provides recommendations for service or operational changes if necessary.
Writes reports and white papers to document best practices and analyzes data obtained from operational systems.
Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

Possession of a Master’s Degree from an accredited college or university in Planning, Transportation, Transportation Engineering, Public Administration or other closely related field; OR
Possession of a baccalaureate degree from an accredited college or university; AND two (2) years of transit planning and/or transportation planning experience.

Substitution:
Additional transit planning and/or transportation planning experience beyond the Minimum Qualifications may be substituted for the educational requirement on a year-for year basis.
Additional post-graduate education as described in item 1 of the Minimum Qualifications may be substituted for required experience on a year-for-year basis (30 semester units/45 quarter units equal one (1) year of experience).

Notes:

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2. One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

DESIRABLE QUALIFICATIONS:

A strong interest in promoting public transportation and a desire to learn about transit operations and the technologies driving them.
Knowledge of the principles, practices, purposes, scope and techniques of various phases of city and/or transportation planning.
Master’s degree in planning, transportation, transportation engineering, public administration or other closely related field.
Experience analyzing data generated by transit operations.
Demonstrated strong analytic skills and problem-solving ability.
Experience developing or contributing to general, specific, and/or long-range plans.
Excellent written and oral communication skills. Ability to communicate with diplomacy and conduct meetings with stakeholders throughout the agency.
Ability to work independently, and manage multiple assignments simultaneously.
Ability to present facts clearly and concisely in the preparation of complex reports and presentations.
Proficient in Microsoft Office Suite and Geographic Information Systems (GIS).
Proficient in Tableau data visualization and analysis software.
Proficient in various scripting languages (Python, SQL, R, etc.).
Familiarity with Adobe Creative Suite, such as Illustrator and Photoshop.
Knowledge of and experience in the creation of databases and utilizing them for planning purposes.

HOW TO APPLY:

City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. To apply: https://www.jobapscloud.com/SF/sup/bulpreview.asp?R1=TEX&R2=5288&R3=097632