Governor Cooper’s policy office is hiring a new policy advisor and we’re hoping you can help spread the word! The policy office advances Governor Cooper’s agenda through policy and budget development and stakeholder engagement.
Responsibilities of the policy advisor position include:
Researching and drafting policy briefs, memos, and executive orders and directives;Engaging with stakeholders and constituents; andWorking closely with cabinet agencies on policy priorities and implementation.

We’re looking for a detail- and deadline-oriented self-starter who is passionate about public service. Applicants must have outstanding communication skills and the ability to synthesize information across a wide variety of issue
areas. Portfolio may include environmental justice, environmental quality, natural and cultural resources, transportation, and military and veterans affairs issues.

Interested applicants should send their resume and cover letter to
rania.hassan@nc.gov by Wednesday, March 1.

For a full description of this position, please go to: https://www.usajobs.gov/job/707576700

Duties
The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee’s official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

In this position, you will serve as a Hazard mitigation Community Planner with FEMA’s Region 3 Office. Typical assignments include:

• Coordinating and providing technical assistance to state and local officials as applicable on the preparation, revision, or updating of hazard mitigation plans to comply with federal requirement, regulation, policies, and guidance.
• Providing written recommendations for plan improvements
• Tracking assigned plans through all elements of the review process, including data entry and drafting of review and approval letters.
• Coordinating with regional hazard mitigation planning team and supporting other mitigation activities as required.
• Developing and delivering planning related training to state. local and tribal audiences, conferences and other outreach opportunities.

Promotion Potential: Positions filled under Stafford Act regulations generally do not have documented promotion potential; however, dependent on an employee’s ability to perform higher level duties, the continuing need for an employee to perform work associated with a higher level position, and administrative recommendation and approval, promotions may be earned by CORE employees.

The position would be working among the Epidemiology Unit of the Bureau of Disease Control of CDPH, one of our most advanced teams. In the past year, we’ve responded to events like the Mpox epidemic and the Ugandan Ebola outbreak, done some great work analyzing and correcting for COVID inequities, and made big strides on much-needed data modernization, to name a few of our efforts. One of our latest projects is the development of an automated cluster detection + disease surveillance system, which will use advanced algorithms to scan for aberrant outbreaks across a wide range of diseases and collate near-real-time data into auto-generated reports and visualizations to be used by epidemiologists and medical directors. The GIS Analyst position supports all of these efforts, and has ample opportunity to design and lead their own advanced spatial analyses or other projects to help modernize the field and further equitable health outcomes across all of Chicago. It’s a position that allows for a surprising amount of ambition and skill (everything from planning to programming to analysis to design), and would get to work with a team focused on innovation and revolutionizing urban public health systems, while also directly advancing public good. This is a great opportunity for any new grads interested in a career in planning, urban informatics, and spatial analysis and who wish to gain experience working for a major American city.

For more information and to submit an application, please visit: https://chicago.taleo.net/careersection/100/jobdetail.ftl?job=0620-CDPH-2023

Position Details: View complete job listing

Job Description
The Chicago Metropolitan Agency for Planning (CMAP) is seeking to hire five (5) interns in the Regional Policy and Implementation (RPI) Division. The Chicago Metropolitan Agency for Planning (CMAP) is our region’s comprehensive planning organization. The agency and its partners are implementing ON TO 2050, a long-range plan to help the seven counties and 284 communities of northeastern Illinois implement strategies that address transportation, housing, economic development, open space, the environment, and other quality-of-life issues. See cmap.illinois.gov/about for more information on the agency’s vision and core values.

The interns will support CMAP’s ON TO 2050 plan implementation work, which carries out regional planning projects, policy research and analysis, and collaboration among stakeholders. These efforts are focused on three critical areas: climate mitigation and resilience, ensuring a safe and equitable transportation system, and growing an economy that works for everyone. Although RPI interns will be assigned to work within one of the following five focus areas, there is flexibility according to interest and need. Applicants should indicate which focus area(s) they would like to work on.

• Climate. Supports climate mitigation and resilience projects by performing research and writing about assigned topics, conducting geographic information system (GIS) analysis, and participating in regional engagement efforts. Project assignments may touch on regional transportation emissions reduction and resilience strategies, local climate action and capacity building, state and federal climate initiatives, and advancing CMAP’s climate data collection, analysis, and inventory.
• Transportation safety. Supports CMAP’s Safe Travel for All Roadmap (STAR) by assisting staff with policy development, ongoing engagement efforts, safety and mobility planning projects as well as conducting research and data analysis. Project work is likely to cover topics like developing a regional framework for safety planning that focuses on historically disadvantaged areas and vulnerable roadway users, implementing speed management strategies through design guidance, legislation and engagement and local planning projects to address safety issues with a comprehensive approach.
• Regional Economy. Supports various staff working on regional economic policy projects with research, analysis, and engagement work. This intern is likely to join ongoing projects including the identification and advancement of policy interventions to disrupt disinvestment and support increased inclusive growth. In addition to the skills and functions listed below, ideal candidates for this position will have interest in (regional economic analysis, equitable community development, municipal finance and tax policy, and transportation planning), as well as lived experienced that demonstrates an ability to work with diverse community and government stakeholders.
• Transportation Data. Assists in evaluating transportation system’s funding, performance, and investment needs by developing datasets on safety, equity, emissions, system condition, congestion, transit usage, and other performance measures. The ideal candidate for this internship will have strengths in quantitative analysis, geographic information systems (GIS), and basic coding applied to large datasets. Potential projects include enhancing the agency’s capacity to evaluate the benefits of transportation projects, reduce GHG emissions, fund the transit system, and comply with federal regulations.
  Water supply. Supports the development of a water supply sustainability plan for 80 communities dependent on groundwater and river water for their drinking water supply. Over-withdrawal, contamination, and climate change pose challenges to maintaining a reliable and safe drinking water source in these locations. Project assignments will include researching existing conservation and efficiency measures occurring at the municipal scale and summarize baseline information on current and feasible implementation. Other tasks could include outreach and communication activities, drafting memos, and presenting findings to regional stakeholders.

Essential Functions

Primary responsibilities will include a combination of the following:

Research and writing. Assists project teams by conducting research and contributing to written products. This may include assisting in the development of reports, memos, and policy briefs. It may also include researching plans, programs, and policies of other planning entities and organizations, and surveying best practices in relevant topic areas. The intern should be able to convey research findings in a clear and concise manner.
Data analysis and mapping. Helps with regional data collection, analysis, and mapping. This will include gathering data via the Census or other datasets related to issues of particular importance to ON TO 2050 implementation. Familiarity with data sources, ability to analyze data, and ability to communicate the results of this analysis are necessary skills. The intern may also prepare maps or other graphical representations of data for internal or external use.
Engagement. Plan implementation involves engaging regional stakeholders. The intern will assist with various elements of engagement including coordination, gathering feedback, meeting logistics, facilitation, and note-taking.

Skills

Interns do not need to demonstrate all of the following skills, but qualified applicants will be adept at multiple of the following skills and have a desire to learn:

GIS concepts and functions, familiarity with ArcGIS, and experience working with spatial data
Microsoft Office
Outreach, engagement, facilitation
Regional Economy, Transportation Data, and Safety positions: data analysis and statistical skills (advanced Excel and/or comfort in R or Python)
Climate and Safety positions: Adobe Creative Suite (InDesign, Illustrator, Photoshop)

Equipment

An agency-issued laptop may be provided as required.

Who should apply?

Applicant with a bachelor’s degree in urban planning, public administration, public policy, economics, geography, transportation, environmental studies, or a related field. Applicant enrolled in a master’s program preferred.

Ready to join us?

Apply here between February 1, 2023, through Feb 28, 2023
Internship will last for three months, starting approximately June 1 through September 1, 2023, and will work no more than 29 hours/week. There are limited options to continue on as part-time (up to 19 hours/week) basis into the school year.
Minor start and end-date accommodations may be made.
Targeted start dates:
Group 1: May 30,2023
Group 2: June 12, 2023
Interns able to participate in person for at least 50% of their hours are preferred. If necessary, CMAP will consider other hybrid work alternatives.
Interviews will be held in March 2023. (Shortlisted candidates will be contacted).

Company Description
The Chicago Metropolitan Agency for Planning (CMAP) is our region’s comprehensive planning organization. The agency and its partners are implementing ON TO 2050, a long-range plan to help the seven counties and 284 communities of northeastern Illinois implement strategies that address transportation, housing, economic development, open space, the environment, and other quality-of-life issues. See cmap.illinois.gov/about for more information on the agency’s vision and core values.

CMAP is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! This position will remain open until filled.

Job Description
Position

The intern will be responsible for providing technical support within the IT division as well as providing first-level technical expertise, advice, and support to all CMAP staff. Duties for this position includes providing help desk user support to staff. Assisting with fundamental operations of commonly used software, hardware, and other equipment. Perform hardware upgrades (memory installs, hard drive upgrades). Install desktops, laptops, monitors, printers, and other IT related equipment. Assist with configuring and deploying desktop computers and laptops. Assist in the research and documentation of CMAP computer systems and working with IT staff to maintain computer hardware inventory. Additionally, this position requires monthly reporting of all daily activities to be reviewed by the IT Director. This internship opportunity will be onsite with minimal remote work possible.

Knowledge, skills, and abilities

Applicants should have a working knowledge of common operating systems and software applications including Windows 10, Windows 11, and Microsoft Office (i.e., 2016, M365). Must possess the ability to communicate effectively with team members. Basic understanding of computers and computer networking is also required. Basic database knowledge (i.e., Microsoft Access, SQL, etc.) are desired, but not required.

Who should apply?

Undergraduate applicants must be entering their junior or senior year in Fall 2023. Current enrollment in a Bachelor or Masters’ degree program in Computer Science, Business Administration, or Information Systems is recommended. It is important that applicants have a general understanding of personal computers, printers, troubleshooting, and Microsoft Office software.

Ready to join us?

Apply here between February 1, 2023, through Feb 28, 2023
Internship will last for twelve months, starting approximately June 1 through June 1, 2024, and will work no more than 29 hours/week. There are limited options to continue on as part-time (up to 19 hours/week) basis into the school year.
Minor start and end-date accommodations may be made.
Targeted start dates:
Group 1: May 30,2023
Group 2: June 12, 2023
Interns able to participate in person for at least 50% of their hours are preferred. If necessary, CMAP will consider other hybrid work alternatives.
Interviews will be held in March 2023. (Shortlisted candidates will be contacted).

Company Description
The Chicago Metropolitan Agency for Planning (CMAP) is our region’s comprehensive planning organization. The agency and its partners are implementing ON TO 2050, a long-range plan to help the seven counties and 284 communities of northeastern Illinois implement strategies that address transportation, housing, economic development, open space, the environment, and other quality-of-life issues. See cmap.illinois.gov/about for more information on the agency’s vision and core values.

CMAP is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! This position will remain open until filled.

Job Description
Position

The intern will participate in CMAP’s transportation modeling activities, which provides data analysis and quantitative modeling in support of CMAP’s planning work.  Specifically, the intern will assist CMAP’s modeling staff in developing, updating, and performing quality control activities on input datasets that support agency modeling tools. The intern may also be asked to interpret and summarize analysis results. This position may also require the intern to search for and review reports to support research activities. This internship opportunity will be remote and selected candidate must have personal laptop to use.

Knowledge, skills and abilities

Strong research, analysis (both qualitative and quantitative), and communication skills.  Experience with Geographic Information Systems software, scripting languages, and statistical analysis applications (e.g., Python, R, SAS) is desired.

Equipment

Part of the work will be done remotely therefore interns will need access to a Windows computer, in good working order.  If the intern does not have access to this equipment, it can be provided upon request.

Who should apply?

Applicants with a bachelor’s degree in urban planning, public administration, public policy, economics, geography, transportation, environmental studies, or a related field.  Applicants enrolled in a master’s program preferred.

Ready to join us?

Apply here between February 1, 2023, through Feb 28, 2023
Internship will last for three months, starting approximately June 1 through September 1, 2023, and will work no more than 29 hours/week. There are limited options to continue on as part-time (up to 19 hours/week) basis into the school year.
Minor start and end-date accommodations may be made.
Targeted start dates:
Group 1: May 30,2023
Group 2: June 12, 2023
Interns able to participate in person for at least 50% of their hours are preferred. If necessary, CMAP will consider other hybrid work alternatives.
Interviews will be held in March 2023. (Shortlisted candidates will be contacted).

Company Description

The Chicago Metropolitan Agency for Planning (CMAP) is our region’s comprehensive planning organization. The agency and its partners are implementing ON TO 2050, a long-range plan to help the seven counties and 284 communities of northeastern Illinois implement strategies that address transportation, housing, economic development, open space, the environment, and other quality-of-life issues. See cmap.illinois.gov/about for more information on the agency’s vision and core values.

CMAP is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! This position will remain open until filled.

Job Description
Position

The Communications and Engagement intern is responsible for developing and managing CMAP content in a variety of print and electronic formats and assisting community outreach and engagement with CMAP partners, stakeholders, and constituents. The position requires excellent attention to detail, writing and editing skills, familiarity with Microsoft Word and Excel, and some experience using social media, newsletter distribution, and web content management systems. The ability to think critically and work independently is essential. Over the course of the internship, the intern will work on projects across a variety of policy and local governance issues.

Essential functions

Assist in writing, editing, and quality assurance of long-form reports, short-form policy briefs, and publicity materials.
Help develop and implement distribution strategies for various CMAP publications and reports via printed materials and other communications outlets (e.g., social media, direct media outreach, and stakeholder engagement).
Generate short-form content for the CMAP website (www.cmap.illinois.gov), including assisting with CMAP’s newsletters and reports.
Help to prepare and distribute emails, press releases, and other news products.
Assist with logistics and staffing for public engagement events, in CMAP’s offices and regional locations.
Support and at times participate in presentations and workshops for audiences including CMAP committees and external partners.
Help to document news coverage as well as maintain and improve the contacts database.

Knowledge, skills, and abilities

The Communications and Engagement intern must have excellent skills in writing and verbal communication. The position requires a demonstrated ability to quickly understand and communicate complex policy issues. Attention to detail and strong grammar and style skills when writing for various audiences are also required. Familiarity with CMAP principles and ON TO 2050 is also a plus. The intern must have proficiency with web and content management software and systems. Familiarity with HTML, other web languages, and graphic design programs is a plus but not required.

Applicants should submit two writing samples (e.g., press releases, fact sheets, articles, reports, and other published works).

Who should apply?

Undergraduate applicants entering their junior or senior year in fall 2023 or those enrolled in a graduate program, with Bachelor of Arts degree in communications, English, media/public relations, journalism, or other communications related disciplines. Prior work experience should include demonstrated excellence in writing and other communications in a team environment.

Ready to join us?

Apply here between February 1, 2023, through Feb 28, 2023
Internship will last for three months, starting approximately June 1 through September 1, 2023, and will work no more than 29 hours/week. There are limited options to continue on as part-time (up to 19 hours/week) basis into the school year.
Minor start and end-date accommodations may be made.
Targeted start dates:
Group 1: May 30,2023
Group 2: June 12, 2023
Interns able to participate in person for at least 50% of their hours are preferred. If necessary, CMAP will consider other hybrid work alternatives.
Interviews will be held in March 2023. (Shortlisted candidates will be contacted).

Company Description
The Chicago Metropolitan Agency for Planning (CMAP) is our region’s comprehensive planning organization. The agency and its partners are implementing ON TO 2050, a long-range plan to help the seven counties and 284 communities of northeastern Illinois implement strategies that address transportation, housing, economic development, open space, the environment, and other quality-of-life issues. See cmap.illinois.gov/about for more information on the agency’s vision and core values.

CMAP is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! This position will remain open until filled.

General Overview:
The Shared‐Use Mobility Center (SUMC) is a non‐profit public interest organization promoting multi‐modal transportation systems that work for all. Through pilot projects, research, capacity‐building, and advocacy, SUMC helps communities realize a vision of an equitable and sustainable mobility future.

SUMC is looking for a Partnerships & Engagement Intern. SUMC is expanding to serve a growing ecosystem of public agencies, mobility companies, community organizations, and tribes interested in collaborating towards mobility equity and climate goals. The Partnerships & Engagement team is responsible for SUMC’s communications, partnerships, and convening activities, including the annual National Shared Mobility Summit, as well as execution of the Shared Mobility 2030 Action Agenda, a network of practitioners taking collective action on an ambitious 8‐year plan for transformation of the transportation sector.

Position Overview:
The Partnerships & Engagement (P&E) Intern is a temporary position supporting our communications and event planning efforts. SUMC interns are responsible for a wide range of duties in a thoughtful, creative, fast‐paced atmosphere. The position requires basic knowledge of design platforms; social media applications; event administration and event logistics; and strong organizational and writing skills.

Responsibilities:
Intern responsibilities may include tasks around events, communications, external relations, and partnerships, such as:

• Events: Planning and logistics for SUMC events such as the 2023 National Shared Mobility Summit and smaller open houses, webinars, and other gatherings.
• Communications: Preparing internal and external communications about shared mobility, sustainability and equity. These may include but are not limited to: articles and blog posts, news gathering, assisting with communication design, production and other visual needs, and social media writing;
• External Relations: Writing press releases and assisting with public relations research and outreach;
• Partnership Programs: Developing research on the needs and interests of leaders in the shared mobility industry.

In all of these areas, the students will gain applicable experience and expertise they can add to their portfolio, as well experience working with teams in a digital/virtual environment and on a national level.

Qualifications:
Graduate students or B.A. in Communications, Journalism, Public Affairs, Public Policy, Urban Planning, English, Business, or related programs.

The intern should be a flexible team player who is adept at research and writing and knowledgeable about transportation.

Diversity Policy:
The Shared‐Use Mobility Center is an independent nonprofit organization dedicated to inclusion in transportation, and we strive to reflect that mission in the composition of our staff. Black, Indigenous, People of Color (BIPOC), LGBTQ+, women, and older adult candidates are especially encouraged to submit applications.

The Shared‐Use Mobility Center is an Equal Opportunity Employer that does not discriminate against any employee or job applicant. Employment opportunities at SUMC are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment candidates are considered without regard to: race, color, religion, sex, sexual orientation, gender, national origin, disability, age, pregnancy, childbirth or related medical conditions, genetics, marital status, veteran status, or, any other characteristic protected by law. This policy applies to all terms and conditions of employment, including, but not limited to hiring, termination, promotion, transfer, layoff, leave of absence, compensation, and training.

How to Apply:
Applications will be reviewed on a rolling basis; we encourage candidates to apply at their earliest convenience.

Please submit a cover letter, resume/CV, and writing sample that highlights your relevant skills for the Partnerships and Engagement Internship opening at https://sharedusemobilityctr.bamboohr.com/jobs/

We encourage candidates to discuss their personal connections to transportation equity in their cover letters. No phone calls, please.

Position Details: View complete job listing

Organizational Background
Health by Design collaborates across sectors and disciplines to ensure communities in Indiana and beyond have neighborhoods, public spaces, and infrastructure that promote healthy, active living. Health by Design envisions healthy, thriving people in equitable, vibrant communities. Coalition partners work by advocating for policy change, building community capacity, convening diverse partners, educating on best practices, evaluating impact, facilitating dialogue, promoting smart design, and providing technical assistance.
Health by Design is committed to embedding health equity its systems, practices, policies, and activities and has expanded Healthy Communities efforts to include upstream strategies that address complex system change. The recently updated 2022-2023 Strategic Plan retained our five guiding principles and four core program areas: walking, biking, transit, and land use. Additional information can be found at
www.healthbydesignonline.org.

Apply
Please send a resume and cover letter, detailing your relevant experience and salary expectations by February 17, 2023, to Megan Bolton (mbolton@hbdin.org) including ‘WBP Manager/Coordinator’ in the subject line. Questions may be directed to Megan, by email only.

Position Description
The Walk & Bike Program (WBP) Manager/Coordinator position will have shared responsibility for the ongoing development, management, administration and evaluation of Health by Design’s walking, biking, transit, and land use initiatives.

The WBP Manager/Coordinator will work primarily within the City of Indianapolis-Marion County, with a focus on equity, safety, access, and connectivity. Responsibilities will include but are not limited to: Safe Routes to School and daily destinations, Parks, and Transit activities; implementation of the pedestrian master plan; first-mile, last-mile connections to transit; Complete Streets implementation; Americans with Disabilities Act planning, compliance, and implementation; pedestrian and bicycle crash analysis
and interventions; sustainability and resiliency planning; and community outreach, engagement, and education activities.

This position will work with coalition partners and stakeholders in Indianapolis/Marion County and, at times, communities throughout the state of Indiana.

This position will guide management and implementation of Health by Design’s recently awarded grant through the Indiana Department of Health, Indiana Health Issues and Challenges Grant Program. This position may also have shared responsibility for the ongoing development, management, administration, and evaluation of Health by Design’s broader active transportation and safety initiatives locally and or statewide.

This position will work with coalition partners and stakeholders at the state level and in select communities throughout the state of Indiana. It will require in-state travel and, at times, out of state travel may be necessary for training opportunities. Some evening and weekend hours will be necessary. Compensation will be $55,000 – 65,000 annually, depending on education and experience. The organization offers excellent benefits including insurance, dental, paid personal time off and holidays. This position relies on long-term funding through grants and contracts.

Education & Experience
A bachelor’s degree is preferred, along with at least five years of related work and/or volunteer experience; a master’s degree may be substituted for two years of experience. A high school diploma and seven years related work and/or volunteer experience in the areas below may also be substituted. The ideal candidate will have knowledge of and experience in one or more disciplines related to the broad definition of health and/or the built environment (e.g. public health, transportation, housing, planning/design/engineering, community economic development, public policy/affairs/ administration, social work, etc.). Experience working with and managing grants, preparing project reports, and working with public agencies would be helpful.

In addition, the ideal candidate will have experience working with diverse community partners; a deep understanding of the principles of equity, inclusiveness, and power across multiple dimensions (such as race, ethnicity, ability, gender, sexual orientation, income, and place); and life and/or professional experience working across those dimensions.

Health by Design is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your education and experience don’t align directly with all stated expectations, please apply anyway.

Position Duties

The WBP Manager/Coordinator will plan, implement, and lead Health by Design’s walking, rolling, and biking initiatives within the City of Indianapolis-Marion County. This may include projects focused on:

• Complete Streets
• Active living
• Safe Routes to School, Parks, Transit, and other daily destinations
• Vision Zero
• Land Use and Placemaking
• Tactical Urbanism
• Indy Walkways

Projects will include Safe System strategies and emphasize policy and system level change. Responsibilities will include activities across the broad categories of assessment & information gathering; outreach, engagement & communications; public engagement; training & technical assistance; interventions & implementation; and evaluation & sustainability.

• The WBP Manager/Coordinator, at the direction of the leadership team, will develop, coordinate, implement, and lead efforts, including but not limited to:
• Document and track meetings, activities, updates, and events across the state
• Build relationships and work local partners to advance our work
• Advance formal and informal policy and system changes supporting long term walk and bike work
• Identify and develop surveys, other tools, data sources, and technology for tracking and monitoring activities, impact, and outcomes
• Develop and implement an overall evaluation plans
• Providing technical assistance via email, telephone, and in person to neighborhoods and partners seeking help on resolving issues and removing barriers to safe, equitable, accessible transportation
  • Conducting needs assessment and information gathering processes, including: • Audits of the safety, accessibility and connectivity of neighborhoods, schools, transit stops and other key destinations.
  • Pedestrian and bicycle related counts, rates, and crash numbers
  • Collection, analysis, interpretation, and dissemination of quantitative and qualitative data
  • Geographic data and mapping
  • Leading public outreach and engagement efforts, working with neighborhood groups, community partners, businesses, school and school district staff, residents, and others
  • Planning educational and training events
  • Providing support to City of Indianapolis and Marion County Public Health Department staff

The WBP Manager/Coordinator will work with the Program & Policy Manager, HbD staff and partners, to support organizational and project communications strategies, including emails and project communications; content for newsletters, materials, presentations, and social media tools; presenting at meetings and conferences; and media advocacy.

The WBP Manager/Coordinator will support and assist Health by Design’s broader efforts including strategic plan implementation, committee and action team activities, events, and advocacy.

The WBP Manager will monitor, track, evaluate and report activities and impact.

The WBP Manager/Coordinator will represent Health by Design at partner meetings and events, and be responsible for other duties, as assigned.

Job Description
We are currently looking for a Customer Success Manager (CSM) with a passion for providing hands-on software and economic analysis support to clients. IMPLAN has a team of CSMs that are individually assigned clients and who personally serve as their primary support resource. CSMs play a pivotal role in ensuring clients’ success and satisfaction with IMPLAN as both a product and a company on a daily basis. This person is expected to deliver customer outcomes by developing a clear adoption and retention strategy for the clients in the verticals assigned to them.

Primary Responsibilities
The Customer Success Manager will be required to develop a deep understanding of IMPLAN data and all IMPLAN products. The position requires a passion for supporting a high-touch product and fostering relationships with clients, while effectively promoting sales retention and encouraging revenue growth. Their commitment to customer success is evidenced by their attention to clients’ needs, their provision of accurate and relevant solutions, and their fostering of meaningful business relationships. This candidate is also a flexible individual who excels in an open and fast-paced team environment, can work on multiple concurrent projects across the organization, and is an excellent communicator.

• Become a subject matter expert on the application and the analytical needs and challenges of clients throughout their assigned verticals
• Onboard all new customers in the assigned sales verticals by providing thorough and personalized orientation with regards to using the IMPLAN software
• Establish and maintain relationships with all clients in the assigned sales verticals including from the individual contributor to the executive level
• Achieve and maintain the target renewal retention for customers in assigned verticals
• Provide ongoing analytical support to clients across multiple communication platforms, including phone, e-mail, video conferencing, and the IMPLAN support ticketing system
• Successfully balance taking incoming orders and managing a high rate of renewals in the assigned sales verticals
• Identify expansion opportunities (upsell/cross sell) to grow customer spend
• Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer

Required Skills & Experience

• Ability to multi-task and work with multiple software platforms simultaneously
• Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning
• Strong research skills and experience with complex analytical problem solving
• Excellent verbal and written communication skills
• Comfort and familiarity with a team-based work environment
• Ability to self-direct and prioritize with minimal supervision
• Willingness to adapt and be challenged
• Proficiency with Microsoft Office and Google Suites
• Fluency in English

Desired Skills & Experience

• Experience in a software customer success, sales, or customer service position and a history of providing customer support
• Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices
• Experience with Salesforce CRM, Zendesk, and ChurnZero
• Familiarity with web meeting tools, including RingCentral, Zoom, Microsoft Teams, Google Meet
• Foreign language skills

Required Education

• Completion or nearing completion of a Bachelor’s degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field
• 2+ years in a software customer success, sales, or customer service position and a history of providing customer support

Other Duties
Please note this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change a) at any time and b) without notice.

What We Offer
At IMPLAN, we have crafted a collaborative and welcoming workplace focused on achieving the specific goals laid out by our community. We are always seeking agile, engaged, and high caliber people to join our team. We offer a comfortable office environment, free snacks and drinks, company social outings, and a workweek that ends at 3 p.m. on Fridays. Benefits offered include:

• Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance
• Flexible Spending Accounts
• Retirement 401k plan with Company Match
• Gym Membership Reimbursement
• Paid Time Off and 10 Company Paid Holidays

To be considered for this position, please submit your resume to careers@implan.com.